Shipping policy


 

At CountryMod, we are committed to providing a seamless shopping experience for our customers. Please review our shipping policy below to understand our order processing times, shipping rates, and more.

Order Processing Time:

  • We strive to process and ship all orders within 1 business day. Orders are not processed on weekends or holidays, but rest assured, we'll take care of it as soon as we're back in action.
  • If your order is delayed, please reach out to us at countrymodsus@gmail.com. We're here to help!

Shipping Time:

  • Shipping to most U.S. locations typically takes 3-4 business days. Please note that shipping times may vary depending on your specific location and the carrier’s schedule.

Shipping Fees:

  • We offer free shipping to most U.S. locations. However, some remote areas may incur additional charges. If you're unsure whether your address is considered remote, feel free to contact our customer service team at countrymodsus@gmail.com. We’ll be happy to assist you.

Shipping Carrier:

  • All shipments are handled via UPS or FedEx to ensure quick and reliable delivery. Once your order is shipped, you will receive tracking information to keep you updated on your package’s journey. (If you experience any issues with shipping, such as a lost or damaged package, please contact our customer support team right away. We will work with the carrier to investigate the issue and resolve it as quickly as possible.)

Shipping Areas:

  • We ship to most U.S. addresses, excluding certain remote or hard-to-reach locations. If you live in a more isolated area, please reach out to us to confirm delivery availability. All address out of USA are undeliverable.
    (We are not responsible for any undeliverable address entered during checkout. If your order cannot be delivered to the address provided, it will be returned to our warehouse. In this case, you will be refunded for the order, but please note you will be responsible for return shipping costs. If you're unsure whether your address is accessible by our carriers or need more details on how an item ships, please reach out to our customer service team before placing your order.)

Taxes:

  • Since all orders ship from our U.S. warehouse, there are no import taxes or related fees for customers.

Contact Us:

  • If you have any questions or need assistance with your order, please don’t hesitate to contact us:

    • Email: countrymodsus@gmail.com
    • Support Hours: 5:00 PM - 2:00 AM Pacific Time (PT)
    • Response Time: We typically respond within 30 minutes.

Thank you for choosing CountryMod for your RV air conditioning needs! We look forward to providing you with the best products and service to make your travels more comfortable.