Warranty Policy

At CountryMod, we stand by the quality of our products and are committed to ensuring your satisfaction. If you experience any issues with your purchase, we offer a 1-year warranty from the date of receipt for warranty claims.

Warranty Claim Process

To initiate a warranty claim, please follow these steps and contact our customer service team at countrymodsus@gmail.com. Our team will respond to your claim within 24 hours.

Steps for Filing a Warranty Claim:

  1. Describe the Issue: Provide a detailed description of the problem with your product. Include information on what happened, when it occurred, and how it happened. Be sure to mention your order number and the specific product involved.
  2. Previous Steps: Let us know what steps you’ve already taken to try and resolve the issue.
  3. Provide Supporting Evidence: Send clear photos or videos showing the issue. The images should be well-lit, clear, and taken from a close to medium distance to clearly identify the problem.

Note: We require clear images or videos showing the defect or issue. Proper lighting and focus are essential for accurate assessment.

What’s Covered Under Warranty?

CountryMod offers warranty coverage for manufacturing defects and material defects under the following conditions:

  • The product must have been installed and operated according to the provided instructions.
  • Warranty coverage is voided if the product has been altered, abused, mishandled, or misused in any way.

What’s NOT Covered?

The following are not covered under warranty:

  • Improper use or installation
  • Cosmetic damage (scratches, dents, etc.)
  • Damage due to natural disasters (lightning, tornadoes, etc.)
  • Accidents, misuse, or negligence
  • Commercial use
  • Modifications to any part of the product (including antennas)
  • Repairs attempted by anyone other than an authorized repair facility

What Will CountryMod Do?

If your product qualifies for a warranty claim, CountryMod will:

  • Replace the defective unit at no additional cost, or
  • Provide spare parts if necessary, also at no charge.

Contact Us: 

If you have any questions or need assistance with your order, please don’t hesitate to contact us:

  • Email: countrymodsus@gmail.com
  • Support Hours: 5:00 PM - 2:00 AM Pacific Time (PT)
  • Response Time: We typically respond within 30 minutes.

Thank you for choosing CountryMod for your RV air conditioning needs. We are dedicated to providing you with top-quality products and customer service.